We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Staff member. The successful candidate will be the first point of contact for customers, handling inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction and loyalty.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person

• Resolve customer complaints and issues efficiently and with empathy

• Maintain a deep understanding of company products/services to offer accurate information and guidance

• Process orders, forms, applications, and requests

• Keep records of customer interactions, transactions, and feedback using CRM or other software

• Collaborate with other departments (e.g., sales, logistics, technical support) to ensure a seamless customer experience

• Identify and report recurring customer issues or service gaps for continuous improvement

• Follow communication procedures, guidelines, and policies

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred)

• Proven experience in a customer service role or similar position

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Comfortable using customer service software, databases, and tools

• Ability to multitask and remain calm under pressure

• Positive attitude and a team-player mindset

Working Conditions:

• Office-based

• May require working shifts, weekends, or holidays based on business needs

Benefits:

• Competitive salary

• Opportunities for career growth and development