Job Description:

-         Designing and developing in-house course content, NHT/PST manual and SOP.

-         Developed training policies that establish guidelines for all training functions.

-         Devise individual learning plans

-         Manage the delivery of training and development programs

-         Evaluate training and development programs

-         Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment

-         Research new technologies and methodologies in workplace learning and present this research.

-         Trained new hires to perform cross-training exercises with experienced workers.

-         Making soft skills and product related presentation based upon the requirements.

-         Assist with development of course schedules, training calendars, and coordination of course presentations.

-         Designed training modules and developed effective induction programs/open house sessions for employees' development.

Requirements:

-         Call Center Experienced

-         Call Center T&D Experienced

-         Age: 32 or less

-         Graduate